Frequently Asked Questions

Everything you need to know about shopping with UNIT Solutions

What are your standard shipping times and rates?

We offer standard shipping across the country with delivery typically taking 3-5 business days. Shipping rates are calculated at checkout based on your location and order weight, with free shipping available on orders over $75.

What is your return and exchange policy?

We accept returns and exchanges on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please visit our returns portal to start a request.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer international shipping?

Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.

How can I contact customer support if I have an issue?

Our customer support team is available via email at support@unitsolutions.com or through our live chat feature on the website from Monday to Friday, 9:00 AM to 5:00 PM EST.